Miller Glass
Last Updated: 6/5/2026
Miller Glass respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, submit a contact or quote request, communicate with us, or use our services.
By using our website or submitting information to Miller Glass, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Miller Glass may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Property address, project address, or service location
- Project details, measurements, photos, plans, drawings, specifications, or related documents
- Information submitted through website forms, emails, phone calls, text messages, or in-person communications
- Appointment, quote, invoice, payment, and project history
- Billing or payment-related information, when applicable
We may also collect limited website and technical information, including:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Date and time of website activity
- General website usage information
This information may be collected through our website hosting provider, analytics tools, cookies, pixels, or similar technologies.
2. How We Use Information
Miller Glass may use collected information to:
- Respond to questions, service requests, and quote requests
- Schedule appointments, measures, deliveries, service calls, and installations
- Prepare quotes, estimates, invoices, contracts, and project documents
- Communicate with you about your project
- Order products, materials, glass, windows, doors, or related items
- Coordinate with suppliers, manufacturers, installers, technicians, subcontractors, or delivery personnel
- Process payments and maintain business records
- Improve our website, services, customer experience, and internal operations
- Send project-related communications and follow-ups
- Comply with tax, accounting, licensing, insurance, legal, regulatory, and recordkeeping obligations
- Protect the rights, safety, property, and security of Miller Glass, our customers, employees, and business partners
We do not use personal information for unrelated third-party marketing.
3. How We Share Information
Miller Glass does not sell personal information.
We may share personal information only when reasonably necessary for legitimate business purposes, including with:
- Product suppliers, vendors, and manufacturers
- Installers, technicians, subcontractors, or delivery personnel
- Payment processors and financial service providers
- Website hosting, email, scheduling, CRM, analytics, security, and business software providers
- Accountants, attorneys, insurers, consultants, or other professional advisors
- Government agencies, courts, law enforcement, regulators, or other parties when required by law or necessary to protect legal rights
We only share the information reasonably necessary for the relevant purpose.
4. Photos, Plans, Measurements, and Project Information
Customers may provide photos, plans, drawings, measurements, specifications, or other project information. Miller Glass uses this information to evaluate the project, prepare quotes, order materials, complete work, communicate with customers, and maintain business records.
Miller Glass will not intentionally publish customer names, addresses, identifying project information, or identifiable project photos for advertising or marketing purposes without permission.
5. Cookies, Analytics, and Online Tracking
Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand website traffic, improve website performance, measure advertising effectiveness, and improve customer experience.
These tools may collect information such as your IP address, device information, browser type, pages viewed, and interactions with our website.
Miller Glass may use tools such as:
- Website hosting analytics
- Google Analytics
- Google Ads tracking
- Meta/Facebook Pixel
- Other website, advertising, or analytics tools used to operate and improve our website
Some third-party tools may process information according to their own privacy policies. You can usually adjust your browser settings to block or delete cookies. You may also be able to opt out of certain analytics or advertising tracking through your browser settings, device settings, platform settings, or third-party opt-out tools.
Some browsers or extensions allow users to send privacy preference signals, such as Global Privacy Control, to websites they visit. Although Miller Glass does not currently believe it is a covered business under the California Consumer Privacy Act/California Privacy Rights Act, we will make reasonable efforts to recognize and honor legally required privacy preference signals when applicable.
If Miller Glass later uses advertising cookies, pixels, or similar technologies in a way that legally requires an opt-out method, we will update this Privacy Policy and provide any required opt-out process.
6. Communications, Email, Phone, and Text Messages
If you provide your contact information, Miller Glass may contact you by phone, email, or text message regarding your inquiry, quote, appointment, project, invoice, delivery, service, or related business matter.
Miller Glass will send marketing text messages only with legally required consent. If you receive text messages from us, you may opt out by replying STOP, or by contacting us directly. Message and data rates may apply depending on your mobile carrier.
Transactional or project-related communications may still be sent where permitted by law, even if you opt out of marketing messages.
7. Data Security
Miller Glass takes reasonable steps to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.
These steps may include use of password-protected systems, limited employee access, secure business software, account permissions, vendor controls, and other administrative, technical, and physical safeguards appropriate for a local service business.
However, no website, email system, software platform, or electronic storage method is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
Miller Glass may retain customer, quote, project, payment, and communication records for as long as reasonably necessary to:
- Respond to customer inquiries
- Complete requested services
- Maintain warranty, project, accounting, tax, insurance, licensing, and business records
- Resolve disputes
- Enforce agreements
- Comply with legal and regulatory obligations
When information is no longer reasonably needed, we may delete, archive, or securely dispose of it according to our business practices and applicable law.
9. California Privacy Notice
Miller Glass is located in California and primarily serves customers in California.
Based on our current business operations, Miller Glass does not currently meet the covered-business thresholds under the California Consumer Privacy Act/California Privacy Rights Act because Miller Glass:
- Does not have annual gross revenue above the applicable California privacy law revenue threshold;
- Does not buy, sell, or share the personal information of 100,000 or more California consumers or households per year; and
- Does not derive 50% or more of annual revenue from selling or sharing personal information.
Miller Glass does not sell personal information.
Although Miller Glass is not currently a CCPA/CPRA-covered business, California residents may still contact us with privacy-related questions or requests regarding personal information we maintain about them. We will review reasonable requests for access, correction, or deletion and respond in a manner consistent with applicable law, our business recordkeeping needs, and our legal obligations.
We may need to retain certain information when necessary to complete a transaction, provide a requested service, maintain quote, project, warranty, accounting, tax, licensing, insurance, or legal records, resolve disputes, protect against fraud or security incidents, or comply with applicable law.
If Miller Glass later becomes subject to the CCPA/CPRA, we will update this Privacy Policy and provide any required privacy notices, request methods, opt-out links, and consumer rights disclosures.
10. Privacy Request Process
To submit a privacy-related request, contact Miller Glass using the contact information at the bottom of this policy.
When we receive a request, we may ask you to provide information needed to verify your identity, such as your name, contact information, project address, invoice number, or other information reasonably related to your prior interactions with Miller Glass.
We may deny or limit a request when permitted by law, including when information is needed to complete a transaction, provide a requested service, maintain business records, detect security incidents, protect legal rights, comply with legal obligations, or retain records for tax, accounting, warranty, licensing, insurance, or dispute-resolution purposes.
If Miller Glass becomes subject to the CCPA/CPRA, we will respond to verified consumer requests within the timelines required by California law.
11. Do Not Sell or Share My Personal Information
Miller Glass does not sell personal information.
Miller Glass does not currently believe it is a covered business under the California Consumer Privacy Act/California Privacy Rights Act. Therefore, Miller Glass does not currently provide a separate “Do Not Sell or Share My Personal Information” link.
Some browsers or extensions allow users to send privacy preference signals, including Global Privacy Control. Although Miller Glass does not currently believe it is required to process such signals under the CCPA/CPRA, we will make reasonable efforts to recognize and honor legally required opt-out preference signals when applicable.
If Miller Glass later becomes subject to the CCPA/CPRA, or if Miller Glass uses advertising cookies, pixels, or similar technologies in a way that legally requires an opt-out method, we will update this Privacy Policy and provide any required opt-out link, preference signal recognition, or other required privacy controls.
To ask about our data practices or submit a privacy-related request, please contact us using the information listed below.
12. Data Breach Notification
If Miller Glass discovers a data breach involving personal information, we will investigate the incident and provide notices to affected individuals, regulators, or other required parties as required by applicable law.
For California residents, where notice is legally required, Miller Glass will provide notice consistent with California data breach notification law. California law generally requires notice to affected California residents when certain personal information was acquired, or reasonably believed to have been acquired, by an unauthorized person.
13. Children’s Privacy
Our website and services are intended for general audiences and are not directed to children under 13. Miller Glass does not knowingly collect personal information from children under 13.
14. Links to Other Websites
Our website may contain links to third-party websites. Miller Glass is not responsible for the privacy practices, security, content, or policies of third-party websites.
15. Governing Law and Disputes
This Privacy Policy is governed by the laws of the State of California, without regard to conflict-of-law rules.
Any dispute related to this Privacy Policy or Miller Glass’s privacy practices will be handled under applicable California and federal law. Before filing a formal claim, you agree to contact Miller Glass so we can attempt to resolve the issue informally.
16. Updates to This Privacy Policy
Miller Glass may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
17. Contact Us
For questions about this Privacy Policy or to submit a privacy-related request, contact:
Miller Glass
745 Cherry St,
Chico, CA 95928
Phone: 530-343-7934
Email: info@millerglass.com
Website: https://millerglass.com/